PRIVACY POLICY

Introduction

Welcome to Scandinavian Cleaning. We Are Committed To Protecting Your Privacy And Ensuring The Security Of Your Personal Information. This Privacy Policy Explains How We Collect, Use, Disclose, And Protect Your Personal Information When You Engage Our Services, Visit Our Website, Or Interact With Us In Any Other Way. We Are Based In Los Angeles, California, And This Privacy Policy Applies To All Customers, Users, And Visitors Of Our Services.

By Using Our Services, You Agree To The Terms Of This Privacy Policy. If You Do Not Agree With The Terms Of This Privacy Policy, Please Do Not Use Our Services Or Provide Us With Your Personal Information

1. Information We Collect

We Collect Various Types Of Information In Connection With The Services We Provide, Including:

Personal Information

When You Engage Our Services, We May Collect Personal Information That Can Be Used To Identify You, Including But Not Limited To:

Name
Address
Email Address
Phone Number
Payment Information (E.g., Credit Card Details, Billing Address)

Non-Personal Information

We May Also Collect Non-Personal Information That Cannot Be Used To Identify You. This May Include:

Service Preferences (E.g., Cleaning Schedules, Specific Requirements)
Browser And Device Information (E.g., IP Address, Device Type, Browser Type)
Website Usage Data (E.g., Pages Visited, Time Spent On The Website)

Sensitive Information

We Understand That Sensitive Information, Such As Payment Details, Must Be Handled With The Highest Level Of Care. We Ensure That Such Information Is Collected And Processed In A Manner That Complies With Applicable Laws And Regulations.

2. How We Collect Information

We Collect Information From You In Various Ways, Including:

Directly From You

We Collect Personal Information Directly From You When You:

Request Our Services (E.g., Filling Out A Booking Form)
Contact Us (E.g., By Phone, Email, Or Through Our Website)
Provide Feedback (E.g., Through Reviews Or Surveys)

Automatically

We May Automatically Collect Non-Personal Information When You Interact With Our Website Or Use Our Services. This May Include:

Cookies: We Use Cookies To Track Your Preferences And Enhance Your Online Experience.
Web Beacons: We May Use Web Beacons To Monitor Website Traffic And Gather Usage Data.

Third-Party Sources

We May Also Collect Information From Third-Party Sources, Such As:

Payment Processors: Information Related To Your Transactions With Us.
Marketing Partners: Information Obtained Through Promotional Activities.

3. How We Use Your Information

We Use The Information We Collect To Provide, Maintain, And Improve Our Services, As Well As For Other Purposes Described In This Privacy Policy, Including:

Service Provision

Service Delivery: To Fulfill Your Cleaning Service Requests And Provide Customer Support.
Payment Processing: To Process Payments And Handle Billing Inquiries.
Service Improvement: To Enhance The Quality Of Our Services Based On Customer Feedback And Usage Patterns.

Communication

Customer Support: To Respond To Your Inquiries And Provide Assistance.
Notifications: To Send You Important Updates, Such As Changes To Our Services Or Policies.
Promotional Offers: To Inform You Of Special Offers, Discounts, And New Services (You Can Opt-Out At Any Time).

Legal Compliance

We May Use Your Information To Comply With Applicable Legal Obligations, Such As:

Tax Reporting
Fraud Prevention
Regulatory Requirements

Internal Analysis

We May Use Non-Personal Information For Internal Analysis, Such As:

Website Performance: To Monitor And Improve Our Website’s Functionality.
Market Research: To Understand Customer Needs And Preferences.

4.How We Protect Your Information

We Are Committed To Protecting Your Personal Information And Have Implemented Various Security Measures To Safeguard It. These Measures Include:

Data Encryption

We Use Encryption Technologies To Protect Your Sensitive Information, Such As Payment Details, Both During Transmission And When Stored In Our Systems.

Secure Payment Processing

All Payment Transactions Are Processed Through Secure Gateways That Comply With Industry Standards For Data Protection, Such As PCI-DSS (Payment Card Industry Data Security Standard).

Access Control

Access To Your Personal Information Is Restricted To Authorized Personnel Only, And We Implement Strict Access Control Measures To Prevent Unauthorized Access.

Regular Security Audits

We Regularly Conduct Security Audits And Assessments To Identify And Address Potential Vulnerabilities In Our Systems.

Data Retention

We Retain Your Personal Information Only For As Long As Necessary To Fulfill The Purposes For Which It Was Collected Or As Required By Law. When Your Information Is No Longer Needed, We Securely Dispose Of It.

5. Disclosure of Your Information

We Do Not Sell, Trade, Or Rent Your Personal Information To Third Parties. However, We May Disclose Your Information In The Following Circumstances:

Service Providers

We May Share Your Information With Trusted Third-Party Service Providers Who Assist Us In Delivering Our Services, Such As:

Payment Processors: To Process Transactions Securely.
Marketing Partners: To Manage Promotional Activities And Communications.

Legal Obligations

We May Disclose Your Information If Required By Law Or In Response To Legal Processes, Such As:

Court Orders
Subpoenas
Government Requests

Business Transfers

In The Event Of A Merger, Acquisition, Or Sale Of Assets, Your Information May Be Transferred To The New Owner, Subject To The Same Privacy Protections.

Protection of Rights

We May Disclose Your Information If We Believe It Is Necessary To:

Protect Our Rights And Property
Prevent Fraud Or Illegal Activities
Ensure The Safety Of Our Customers And Employees

Your Rights and Choices

We Respect Your Privacy Rights And Provide You With Options To Control How Your Information Is Used And Shared. These Include:

Access and Correction

You Have The Right To Access And Correct Your Personal Information. If You Would Like To Review Or Update Your Information, Please Contact Us Using The Information Provided Below.

Opt-Out of Marketing Communications

You Can Opt-Out Of Receiving Promotional Emails And Communications From Us By Following The Instructions In The Email Or Contacting Us Directly.

Deletion of Information

You May Request The Deletion Of Your Personal Information By Contacting Us. Please Note That We May Be Required To Retain Certain Information For Legal Or Operational Purposes.

Cookies and Tracking Technologies

You Can Control The Use Of Cookies And Tracking Technologies Through Your Browser Settings. However, Disabling Cookies May Affect The Functionality Of Our Website.

7. Children’s Privacy

Our Services Are Not Intended For Use By Children Under The Age Of 13, And We Do Not Knowingly Collect Personal Information From Children. If We Become Aware That We Have Inadvertently Collected Information From A Child Under 13, We Will Take Steps To Delete It As Soon As Possible.

8. International Data Transfers

As A Company Based In Los Angeles, California, We Primarily Store And Process Your Information Within The United States. However, If You Are Accessing Our Services From Outside The United States, Your Information May Be Transferred To And Processed In The United States Or Other Jurisdictions That May Have Different Data Protection Laws Than Your Country Of Residence.

By Using Our Services And Providing Us With Your Information, You Consent To The Transfer, Storage, And Processing Of Your Information In The United States And Other Jurisdictions.

9. Changes to This Privacy Policy

We May Update This Privacy Policy From Time To Time To Reflect Changes In Our Practices Or Applicable Laws. When We Make Changes, We Will Update The “Effective Date” At The Top Of This Policy And Notify You Through Appropriate Channels, Such As Email Or A Notice On Our Website.

We Encourage You To Review This Privacy Policy Periodically To Stay Informed About How We Are Protecting Your Information.

10. Contact Us

If You Have Any Questions, Concerns, Or Requests Regarding This Privacy Policy Or Our Privacy Practices, Please Contact Us At:

Scandinavian cleaning
Phone: (323) 948 – 3240
Email: berner@finnriga.com

11. Governing Law

This Privacy Policy Is Governed By And Construed In Accordance With The Laws Of The State Of California, Without Regard To Its Conflict Of Law Principles. Any Disputes Arising Under Or In Connection With This Privacy Policy Shall Be Subject To The Exclusive Jurisdiction Of The Courts Located In Los Angeles, California.

12. Acceptance of This Policy

By Using Our Services, You Acknowledge That You Have Read, Understood, And Agree To Be Bound By This Privacy Policy. If You Do Not Agree With The Terms Of This Privacy Policy, Please Do Not Use Our Services Or Provide Us With Your Personal Information.

This Privacy Policy Is Designed To Provide You With Transparency And Confidence In How Your Personal Information Is Handled. We Are Committed To Ensuring That Your Data Is Protected And That Your Privacy Is Respected At All Times. Thank You For Trusting Sparkle & Shine Cleaning LA With Your Information.

Terms and Conditions

Introduction

These Terms & Conditions (“Terms”) outline the agreement between Scandinavian Services LLC (“Company”) and the Client (“you”) regarding the provision of cleaning services. By engaging our services, you acknowledge your understanding and acceptance of these Terms. Please note that Scandinavian Services LLC does not recognize the involvement of third parties in these Terms.

Communication

If you have any questions or concerns about your cleaning service, please call or text our office at (323) 948-3240, or email us at berner@finnriga.com. We have a dedicated office staff to assist you who will make every reasonable effort to provide you with a highly professional cleaning service.

Client Preparation

Pre-Cleaning Property Conditions: Client acknowledges responsibility to ensure the property is in a condition suitable for cleaning services. Excessive clutter or unexpected mess exceeding the estimated time may incur additional hourly charges.
Guest Notification: Client agrees to notify all occupants and guests of the scheduled cleaning service, including the potential need to access specific areas within the property.
Unfamiliar Persons: In the event guests or unknown individuals are present on the cleaning date, Client agrees to notify Scandinavian Services LLC in advance to avoid surprises and ensure a smooth cleaning process.

Pet and Child Safety

Child Supervision: Client acknowledges the importance of supervising children for their safety while cleaning services are performed.
Pet Restrictions: While Scandinavian Services LLC welcomes pets, aggressive animals must be secured in a separate room inaccessible to cleaning staff or outside the property during cleaning. Scandinavian Services LLC reserves the right to cease services and charge the full cleaning fee if a pet exhibits aggressive behavior.
Pet Liability: Client assumes full liability for the behavior of their pet(s) during the cleaning service. Scandinavian Services LLC disclaims any responsibility for pet-related incidents occurring while cleaning the property.

Property Access

Access Methods: A lockout fee (see Lockout Policy below) will be charged if access cannot be granted upon arrival.
Alarm Systems:
- Client is responsible for deactivating any alarm systems before the cleaning service begins.
- If the alarm system remains armed, Scandinavian Services LLC will exercise due care in disarming and rearming the system according to Client’s instructions. However Scandinavian Services LLC shall not be held liable for any consequences arising from false alarms, misuse of the alarm system (including charges from law enforcement or security companies), or failure of the alarm system itself.

Unrestricted Access: Client acknowledges that cleaning technicians require full and unrestricted access to the property to perform services efficiently and thoroughly. Requests to prioritize specific areas or deviate from the standard cleaning order may incur additional time charges.
- Any deviations from the standard cleaning order must be communicated to Scandinavian Services LLC in advance to allow for proper scheduling and potential adjustments to the cleaning fee.
- Additional cleaning time necessitated by such requests will be billed at the current hourly rate in fifteen-minute increments.

Lockout Policy

Lockout Fee: A cancellation fee equivalent to 100% of the standard cleaning rate will be applied if cleaning staff are denied access to the property or locked out during scheduled cleaning hours.
Lockout Time Late Fee: Upon arrival if the cleaners are not able to access the property within 30 minutes of time scheduled, a fee of $50 per cleaner will be charged to the customer.
Estimated Arrival Time: While Scandinavian Services LLC strives to accommodate scheduling requests, exact arrival times cannot be guaranteed. Estimated arrival windows will be provided in increments of 1-2 hours, and arrival updates can be requested on the day of the cleaning by texting or calling our office.

Estimates and Quotes

Estimated Service Time: All estimates are based on the information provided by the Client. In the event that the property is significantly dirtier or more cluttered than initially described, Scandinavian Services LLC cannot guarantee completion within the estimated timeframe. Client will be offered the option to either increase the cleaning budget or have services terminated. If client is ok with increasing the budget, the fee charged will be $60/hr per cleaner.
Changes to Service: Any modifications to the cleaning service requested after the initial estimate is provided may result in additional charges or necessitate a revised estimate.
Right to Decline Service: Scandinavian Services LLC the right to decline service upon arrival if the property requires a level of cleaning beyond its capabilities. In such cases, the Client will be notified, where a travel fee will be charged to compensate the cleaners’ time and the rest of the cleaning service total will not be charged. This travel fee is based on the number of cleaners and the number of hours estimated for the service.

Scheduling and Cancellations

Notice for Recurring Cleanings: Cancellations for recurring cleaning services require a minimum of 24 hours’ notice.
Late Cancellation Fee: Cancellations with less than 24 hours’ notice for recurring cleanings will incur a 50% cleaning service charge. This policy ensures efficient scheduling and avoids disruptions to staff work schedules. Rescheduling to another date within the same week is permitted without additional fees.
- Exceptions to the late cancellation fee may be considered for emergencies or illnesses. However, frequent cancellations, even for documented reasons, may still be subject to the fee at Scandinavian Services LLC discretion.

General Cancellation Policy: All cancellations of service, whether temporary, permanent, or a reduction in cleaning frequency, require a minimum of 24 hours’ notice. Cancellations with less than 24 hours’ notice will be considered late and subject to a full cleaning service charge.
One-Time, Initial, and Move-In/Move-Out Cleanings: Cancellations or rescheduling of one-time, initial, and move-in/move-out cleanings require a minimum of 24 hours’ notice.
Company-Initiated Rescheduling: In the event of company-initiated schedule changes due to holidays or extreme weather conditions, Scandinavian Services LLC will make every effort to reschedule the cleaning service as close to the original date as possible.

Payment

Acceptable Payment Methods: Scandinavian Services LLC accepts Visa/Mastercard, Zelle, and Cash for payment of services.
Declined Payments: Declined credit card payments or outstanding balances will incur a late fee of $25.
Cash Payment: Cash payments should be placed in sealed envelopes clearly addressed to the Scandinavian Services LLC office and handed to a representative on the same day of the cleaning.
Verbal Agreement: By verbally agreeing to initiate cleaning services, the Client acknowledges acceptance of these Terms & Conditions and authorizes Scandinavian Services LLC to charge the associated cleaning fee to their credit card. For hourly cleanings, the final charge will reflect the total time spent cleaning the property. Quoted rates are estimates and may be subject to adjustment based on actual cleaning requirements.

Tipping

Gratuity: Tipping our cleaning staff is entirely optional and at the Client’s discretion.
Tipping Options:
- Clients can leave a tip by adding a gratuity amount during completion of the online booking form or by giving directly to the cleaner at the time of the service.

Protecting Valuables

Client Responsibility: If the Client requests cleaning services for specific tasks such as dusting/cleaning inside china cabinets, starting laundry, washing dishes, cleaning small computer equipment, antiques, or collections, or utilizing Client-owned equipment (e.g., vacuum cleaner), the Client agrees to hold Scandinavian Services LLC and its employees harmless from any liability for damage or breakage to such items.
Limited Liability: While Scandinavian Services LLC will exercise all reasonable care to prevent damage, accidents can occur. The company maintains limited liability insurance for replacement or repair of damaged items. Efforts will be made to find identical replacements, but such outcomes are not guaranteed. For this reason, Scandinavian Services LLC discourages requests to clean irreplaceable or highly sentimental valuables.
Damage Reporting: The Client is responsible for reporting any property damage to Scandinavian Services LLC by phone or email within two business days of the cleaning service. Failure to report damage within this timeframe may limit the company’s liability.
Exclusions: Scandinavian Services LLC is not liable for damage caused by faulty or improper installation, lack of maintenance, or general wear and tear of any Client-owned items.

Scheduling Other Service Providers

Supervision of Third-Party Service Providers: For safety and security reasons, Clients are discouraged from scheduling other home service providers for appointments coinciding with Scandinavian Services LLC cleaning service unless the Client will be present to supervise both teams. Scandinavian Services LLC reserves the right to deny entry to any unauthorized individuals.
Recleaning Due to Third-Party Services: Scandinavian Services LLC will not be responsible for recleaning necessitated by the presence of other service providers during their scheduled cleaning time. Client activities or the actions of other service providers resulting in a request to re-clean an already completed area will incur additional charges.

Technician Safety and Limitations

Ladder Use: Scandinavian Services LLC technicians are limited to using two-step ladders for safety reasons and will not perform cleaning tasks requiring use of higher ladders.
Heavy Lifting: Moving heavy furniture or objects is outside the scope of service provided by cleaning technicians.
Biohazard Materials: Due to Occupational Safety and Health Administration (OSHA) regulations, our staff is prohibited from handling any type of animal or human waste, including vomit, blood, or bodily fluids.
Pest Infestations: Scandinavian Services LLC cannot perform cleaning services in areas or homes with active infestations of pests (maggots, fleas, roaches, bed bugs, etc.) until the infestation has been professionally mitigated. If the home is deemed to be infested with any type of infestation the cleaning will be canceled immediately and no cleaning service will be provided, and a fee of 50% of the total job would be charged.
Mold and Mildew Removal: Cleaning services are limited to removing mold and mildew within shower enclosures; extensive mold and mildew removal requires specialized expertise.
Smoke-Free Environment: Clients are requested to refrain from smoking cigarettes, marijuana, or any other substance inside the home while cleaning technicians are present.

Rate Adjustments

Scandinavian Services LLC reserves the right to adjust service rates at any time to ensure continued client satisfaction and reflect the evolving costs of providing cleaning services.

Photography

Use of Photos: Scandinavian Services LLC may take before-and-after photos of completed cleaning projects for training purposes, performance verification, and promotional materials (similar examples can be found on the company website). Clients who wish to opt out of having photos taken of their homes during cleaning services should notify Scandinavian Services LLC at the time of scheduling.

Non-Solicitation of Employees

Non-Solicitation Clause: By entering into a service agreement with Scandinavian Services LLC, the Client agrees to refrain from soliciting any cleaning technician introduced by the company for the purpose of hiring them for any home-related services. Scandinavian Services LLC invests significant time, resources, and funds in recruiting, interviewing, and training its cleaning staff. Upon employment, each technician signs an agreement prohibiting them from performing any home-related services for past or present Scandinavian Services LLC clients.
Direct Employment Discussion: Clients interested in directly employing a Scandinavian Services LLC cleaning technician should discuss this possibility with the company office.
Referral/Training Fee: Clients found to have solicited a Scandinavian Services LLC employee for direct employment will be subject to a referral/training fee of $3,500 per hired employee or for contracted services. Scandinavian Services LLC considers its cleaning staff to be its most valuable asset and has established this fee to reflect the significant investment made in their recruitment and training.